Frequently Asked Questions

What Are Your Working Hours?

We are open Mon-Sat: 8 AM-5 PM and Sun: 10 AM-2 PM.

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Does Someone Stay 24 Hours With the Pets?

No. However, many of our team members live on the property. They check on the animals between 7 and 9 every night. If they notice something unusual, they call our manager to make sure the issue is resolved.

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What Are Your Rates?

We charge $34 for a small pet (typically weighing 20 lbs or less), $36 for a medium-sized animal (21-40 lbs), and $38 for a large dog (over 40 lbs).

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How Do You Charge Your Customers?

Our charging rules are similar to hotels. Customers are billed for the day of drop off regardless of the time of drop off. On the day of pick up, if you pick your furry friend before noon, you won’t be charged for the day. Customers who pick their pets afternoon will be charged for the day. We provide a free bath on the day of departure to pets who stayed with us for a week or more.

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What if I Want You to Give a Bath to My Pet On the Last Day?

If you want us to give your pet a bath on the departure day, we will waive the departure time. You will be charged for the bath, but not the day. If it’s a free bath, you won’t be charged for either.

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Do You Board Birds, Bunnies, and Guinea Pigs?

Yes. We offer boarding facilities for small animals. However, we do not board reptiles.

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Do I Have to Get My Pet Vaccinated?

If you have a dog, remember to get it vaccinated for rabies, parvo, canine distemper, and Bordetella. Cat owners must get their feline vaccinated for rabies and FVRCP.

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Can My Dog Be Injured While Boarding Or At Daycare?

We know that accidents can happen anytime, anywhere. To ensure the safety of animals in our custody, we keep a constant watch over them. Our staff provides personalized attention to every animal. There are separate kennels for small and big dogs. To prevent food aggression, we separate dogs during meal time.

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What About Dogs That Are On Special Diets Or Require Medication?

If your dog is on a special diet or requires medication, remember to share information related to dosage with the front desk so that we can take the appropriate measures.

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Is There an Additional Charge for Medicating a Dog?

No. We administer veterinary prescribed medication free of cost.

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What Should I Bring When I Board My Dog at BridewellHilltop?

Your dog’s medical records, a written verification (by a certified veterinarian) of vaccinations, and your dog’s food (if it is on a special diet or we do not carry the dog food brand that you use).

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What is the Difference Between “Dog Daycare” and “Dog Boarding?”

A dog daycare is a short-term daytime care for man’s best friend, whereas a dog boarding offers boarding facilities for dogs. A dog boarding keeps dogs for one or more days. So, if you are looking for dog boarding or dog daycare,Bridewell Hilltop is hands down one of the best dog boarding near Petaluma, San Rafael, and Novato, CA, where your pet can safely and happily await your return.

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Where Do the Dogs That Board Sleep At Night?

Small and big and medium dogs have separate kennels where they sleep. To ensure our guests have a comfortable and convenient stay, we provide them with blankets and bowls.

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Do You Offer a Discount If I Have Two Dogs?

We do have a multiple pet discount for pet owners with more than one dog. Owners boarding multiple pets get $2 off per dog and $1 per cat per day. We also provide discounts to pet owners who leave their dogs with us for an extended period.

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Do You Offer a Discount for Extended Stays?

Yes. If you leave your dog for more than a week with us, we will provide a free bath at the time of departure. We also offer a discount to pet owners who want us to take care of their furry friend for 30 days.

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Do You Offer Any Discounts on Dog Daycare?

No.

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My Dog is Small –Will He Be Separated from the Big Dogs?

Yes. We have separate kennels for small and medium and large dogs.

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Do the Dogs Need To Be Vaccinated?

Yes. Remember to get your dog vaccinated for rabies, Bordetella, and DHLPP before the day of drop off.

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My Dog Has Had the Kennel Cough (Bordetella) Vaccine and Still Came Down with Kennel Cough at Another Facility. Do They Really Need It?

Yes. We ask all our customers to get their pets vaccinated as viruses or other harmful microorganisms from a dog can jump on to a healthy animal.

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My Dog Doesn’t Have a Problem with Fleas So I Do Not Use a Flea Preventative. Is This Okay?

We’d recommend that you get your dog checked for fleas. If your vet confirms that your dog is flea-free and does not need flea preventives, we would be more than happy to accept your furry friend as one of our guests.

If you don’t find the answer you are looking for, please contact us today at (415) 897-5471 for assistance or more information about Bridewell Hilltop.

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